Sumners

Customer service is an integral part of our job. Our most vital asset is you, the customer, and we aim to ensure that you're delighted with our products and services. By listening to you, we understand what it is that you're looking for. This enables us to provide great customer service tailored to meet your needs.

Our customer service commitment to you...

Passion: We promise to have the passion to work hard everyday, to remain consistent in everything we do, to be commited to our customers and to achieve excellent standards of customer care.

Value: We will treat you as an individual, not a customer where one size fits all. We value our customers and we'll deliver a bespoke service to help you find what you're looking for.

Quality: We are committed to providing products that are of the highest quality and ones that will enhance the quality of your life. Products manufactured by Panasonic, Alphason and Roberts Radio, trusted and respected for their quality and exceptional performance, can all be found in store.

Great Service: We listen to what you're saying. You have our undivided attention! It helps us to understand your needs and put them first. If you can't find what you're looking for, just say and we'll endeavour to find it for you. We can offer advice on all of our product ranges to help you make an informed choice.

Free Advice: Looking for enhanced features that make it easier for you to connect, record and play digital entertainment or for a greater choice of eco-friendly products to help the planet? We have it! We closely follow developments in technology and can inform you of innovations brought to life by new product releases.

Your Opinion Counts: We value your feedback. It gives us an opportunity to improve, develop and acknowledge good performance. Whether it's constructive critism, suggestions or positive feedback, we welcome your opinion. Send us an e-mail via our contact page if you like or call us on 01772 684168.